United Illuminating FAQ

Question linkWhat is the Smart Savers Rewards program?
  • United Illuminating (UI’s) voluntary demand response program is designed to reward you for reducing your electricity use during periods of high demand for electricity, while helping the environment and reliability of the electricity grid.
  • Participants agree to brief, limited events which adjust their thermostats during peak electric demand periods from June 1 through August 31 on non-holiday weekdays. You can anticipate at least one event, and a maximum of up to 6 adjustments per summer. Peak demand periods typically occur on hot, humid days.
  • UI electricity customers who have installed a qualifying connected thermostat controlling their central air conditioning system are eligible.
  • Participants will receive a $25 Amazon e-gift card per device after being accepted into the program and a $25 Amazon e-gift card per device at the end of the summer season for participating.
Question linkHow does Smart Savers Rewards benefit the community?

The program:

  • Supports Connecticut’s energy initiatives.
  • Protects our environment by lowering emissions.
  • Helps reduce the cost of peak energy in our region.
Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are a UI electric customer, but not enrolled in the UI Smart AC Program.
  • You use your thermostat to control your working central air conditioning.
  • You have an installed, eligible internet-connected thermostat.
Question linkWhat is my enrollment incentive?

Participants will receive an $25 Amazon e-gift card per device after being accepted into the program within four to six weeks.

Question linkHow do I receive the $25 participation incentive?
  • You will receive a $25 Amazon e-gift card per device at the end of the summer season for participating. This will be emailed to you within four to six weeks after the season has concluded.
  • To qualify for the $25 participation incentive you must enroll prior to August 1st of this year.
Question linkWhich thermostats qualify for the program?

Below is the current list of qualifying thermostats.

Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart Si, ecobee Smart, ecobee SmartThermostat with voice control
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux LUX/GEO, LUX KONO
Nest Nest Learning Thermostat, Nest Thermostat E
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel
Question linkHow do I sign up for Smart Savers Rewards?
  • Confirm your eligibility for the Smart Savers Rewards program with these three questions:
    1. Are you an United Illuminating customer?
    2. Do you use your thermostat to control your central air conditioning?
    3. Will you allow United Illuminating to make short, low impact thermostat adjustments on high energy usage days?
  • If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in Smart Savers Rewards or if you would like to purchase an existing thermostat.
  • If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in Smart Savers Rewards.
  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
  • Once your eligibility is confirmed by United Illuminating, you will be enrolled in the program. You will receive notification on your eligibility status in your email.
Question linkHow will I know that an event is in progress?

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

Question linkHow will my thermostat be adjusted?
  • At the start of an event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature.
  • The adjustment will typically last no more than 4 hours, and will occur between 2 and 7 p.m. on non-holiday weekdays.
  • Once the adjustment event is over, your thermostat will return to its normal set point and/or schedule.
  • In some cases, your thermostat might be adjusted down 2 degrees prior to an adjustment event to pre-cool your home or business.
  • You can opt out of an event at any time from your mobile device, web browser, or thermostat. For the majority of devices, when you opt out of the pre-cool, you are also opting out of the temperature adjustment. If you own an ecobee device, you must also opt out of the temperature adjustment.
Question linkWill participating in the program negatively impact my comfort?

Adjustments events will only affect the temperature by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason. Your participation is voluntary.

Question linkAm I allowed to opt out of thermostat adjustment events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

Question linkDoes opting out of the pre-cool opt me out of the thermostat adjustment event?

For the majority of devices, when you opt out of the pre-cool, you are also opting out of the temperature adjustment. If you own an ecobee device, you must also opt out of the temperature adjustment.

Question linkHow do I unenroll from the Smart Savers Rewards Program?

Send an email to ui@energyhub.com requesting to end your participation in the Smart Savers Rewards program. Unenrolling from the program will end your participation for all your enrolled thermostats.

Question linkWhat if I have additional questions about the program?

You can reach out to ui@energyhub.com.