Duke Energy Power Manager FAQ

Question linkWhat is Duke Energy’s Power Manager Smart Thermostat program?
  • Power Manager is a voluntary program for Duke Energy residential electric customers who have eligible smart thermostats connected to their central air conditioning.
  • When summer temperatures climb, demand for electricity increases and can cause strain on the grid. Duke Energy’s Power Manager Smart Thermostat program is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.
  • Participants agree to brief adjustments of 4 degrees or less to their thermostats during peak electric demand periods from May 1 through Sept. 30. Adjustments to your thermostat typically last no more than four hours and will not occur on weekends or holidays, except in the rare event of a system emergency.
  • Participants will receive a one-time $75 e-gift card (limit one per household) after successfully enrolling in the program. In addition, participants will receive a $25 e-gift card each year following the anniversary of their enrollment in the program.
Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must:

  • Be a Duke Energy residential electric customer and the electric service is in your name

  • Use an eligible internet-connected smart thermostat for cooling

  • Allow Duke Energy to make brief, small thermostat adjustments on days of high energy demand

  • Not be a residential time-of-use, net metering or small customer generator customer

Question linkWhat is my enrollment incentive?

You will receive a one-time $75 e-gift card after successfully enrolling in the program (one e-gift card per household).

Question linkWhen will I receive the $75 e-gift card for enrolling in the Power Manager program?

You will receive your $75 e-gift card within 60 days of being accepted into the Power Manager program.

Question linkHow do I receive the $25 e-gift card annual participation incentive?

You will receive one $25 e-gift card per household following the anniversary of your enrollment for each year that you are enrolled in the program.

Question linkWhich thermostats qualify for the program?
Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart Si, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Nest Nest Learning Thermostat, Nest Thermostat E
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel
Question linkHow do I sign up for Duke Energy’s Power Manager program?
  • Confirm your eligibility for the Power Manager program by answering these three questions:
    1. Are you a Duke Energy residential electric customer?
    2. Do you use an eligible, internet-connected thermostat to control your central air conditioning?
    3. Will you allow the Power Manager program to make brief, small thermostat adjustments on high energy demand days or in the event of a system emergency?
  • If you answered yes to these three questions, please choose whether you have a thermostat to enroll in Duke Energy’s Power Manager program or if you would like to purchase a new, qualifying thermostat.
    1. If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.
    2. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the Power Manager program.
  • Once your eligibility is confirmed by Duke Energy, you will be enrolled in the program. You will receive a notification on your enrollment status via email using the address provided in your account registration.
Question linkHow will I know that a temperature adjustment is in progress?

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

Question linkHow will my thermostat be adjusted?
  • At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.
  • The event will typically last less than four hours on non-holiday weekday afternoons. Once the event is over, your thermostat will return to its normal setting.
Question linkWill participating in the program compromise my comfort?

Only on event days, your thermostat will be adjusted by 4 degrees or less. Your participation is voluntary and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Question linkAm I allowed to opt out of thermostat adjustment events?

Yes. During an event, you can opt out from your thermostat, mobile device or web app.

Question linkWhat should I do if I no longer want to participate in the Power Manager program?

Send an email to support@powermanagertstat.com, requesting to end your participation in the Power Manager program. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the annual participation incentive.

Question linkWhat if I have additional questions about the program?

Please email support@powermanagertstat.com.