Orange & Rockland FAQ

Question linkHow do I sign up for Smart Savers NY?
  • Confirm your eligibility for the Smart Savers NY program with these three questions:
    1. Are you an Orange & Rockland residential or commercial customer in New York?
    2. Do you use your thermostat to control your central air conditioning?
    3. Will you allow Orange & Rockland to make short, low impact thermostat adjustments on high energy usage days?
  • If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in Smart Savers NY or if you would like to purchase an existing thermostat.
  • If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in Smart Savers NY.
  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
  • Once your eligibility is confirmed by Orange & Rockland, you will be enrolled in the program. You will receive notification on your eligibility status in your email.
Question linkHow do I receive the $85 enrollment incentive?

You will receive a check for $85 per thermostat you’ve enrolled within six to eight weeks of being accepted into the program. If you have purchased your thermostat through the myORU store and have enrolled in the Smart Savers NY program, you will receive your $85 incentive as a bill credit.

Question linkHow do I receive the $25 seasonal incentive?

For every additional year you stay enrolled and participate in 80% of event hours, you will receive a check for $25 per thermostat after the end of the summer season.

Question linkWill participating in the program negatively impact my home’s comfort?

Participating in the program allows Orange & Rockland to make brief, limited adjustments to your home’s thermostat during periods of peak electric demand. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort, and will occur on non-holiday weekdays and weekends. You can easily opt out of an event at any time, for any reason.

Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are an Orange & Rockland residential or commercial customer in New York.
  • You use your thermostat to control your central air conditioning.
  • You have (or will purchase) a qualifying internet-connected thermostat.
Question linkWhich thermostats qualify for the program?

Below is the current list of qualifying thermostats.

Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux LUX/GEO, LUX KONO
Nest Nest Thermostat, Nest Learning Thermostat, Nest Thermostat E
Radio Thermostat Filtrete 3M-50, CT30, CT50, CT80
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel
Question linkWhere can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
Alarm.com Terms and Conditions
ecobee Terms and Conditions
Emerson Terms and Conditions
Honeywell Home Terms and Conditions
Lux Terms and Conditions
Nest Terms and Conditions
Radio Thermostat Terms and Conditions
Vivint Terms and Conditions
Question linkAm I allowed to opt out of demand response events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

Question linkDoes opting out of the pre-cool opt me out of the demand response event?

For the majority of devices, when you opt out of the pre-cool, you are also opting out of the demand response event. If you own an ecobee device, you must also opt out of the demand response event.

Question linkWhat if I have additional questions about the program?

You can reach out to oru@energyhub.com.