DTE Smart Savers Gas FAQ

Question linkWhat is the DTE Smart Savers Gas program?

DTE Smart Savers Gas program is designed to reward you for reducing your energy use during peak periods of natural gas demand.

Question linkHow does the DTE Smart Savers Gas program work?
  • Participants agree to allow their thermostat set points to be lowered by a few degrees during events, which occur during peak hours, when demand for natural gas is very high, between November 1 and March 31. There will never be more than 15 events per winter season and can last up to four hours.
Question linkHow do I know if I am eligible to enroll?
  • I use my thermostat to control my natural gas central heating.
  • I am a residential DTE Natural Gas customer.
Enroll Now
Question linkWhat is my enrollment incentive?
  • Customers that apply for the program between September 1, 2022 and February 1, 2023 will receive a one-time $50 gift card for enrolling.
  • Participants will receive an additional $50 gift card at the end of the winter season if they stay enrolled through March 31. Any enrollments after February 1, 2023 will ONLY receive the $50 incentive if they’re still enrolled through March 31, 2023.
Question linkHow do I enroll in the DTE Smart Savers Gas program?
  • If you are DTE residential natural gas only customer, then you can complete your enrollment here.
Question linkWhich thermostats qualify for the program?
Provider Approved Thermostats
Amazon Amazon Smart Thermostat
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Google Nest Google Nest Thermostat, Google Nest Learning Thermostat, Google Nest Thermostat E
Question linkWhere can I find the Terms & Conditions for this program?

You can find the terms and conditions for the program here:
DTE Smart Savers Terms & Conditions

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
Amazon Terms & Conditions
ecobee Terms & Conditions
Emerson Terms & Conditions
Honeywell Home Terms & Conditions
Lux Terms & Conditions
Google Nest Terms & Conditions
Question linkHow will I know that an event is in progress?

Depending on your thermostat provider, you will receive an email or a notification in your web or mobile application. You may also receive a notification on your thermostat device.

Question linkDuring an event, how will my thermostat be adjusted?
  • At the start of an event, your thermostat will be automatically adjusted by a few degrees below the current temperature set point.
  • In some cases, your thermostat might be adjusted up 3 degrees prior to an adjustment event to pre-heat your home.
  • Each event will typically last no more than 4 hours and will occur between 5 am - 9 am or 5 pm - 9 pm. Adjustments will not occur on holidays or weekends.
  • Once the event is over, your thermostat will return to its normal set point and schedule.
  • You can opt out of the events at any time from your mobile device, web browser or thermostat.
Question linkWill participating in the program negatively impact my comfort?

Smart Savers events will only affect the temperature by a few degrees, with minimal impact on comfort. There will be no more than 15 Smart Savers events per winter and each event will last up to four hours.

Question linkHow do I unenroll from the DTE Smart Savers Gas program?

Send an email to dte@energyhub.com requesting to end your participation in the DTE Smart Savers program.

Question linkWho can I contact if I have additional questions about the program?

Please email us at dte@energyhub.com.