CPS FAQ

Question linkHow do I sign up for My Thermostat Rewards?
  • Confirm your eligibility for the My Thermostat Rewards program with these three questions:
    1. Are you a CPS Energy residential customer?
    2. Do you use your thermostat to control your central air conditioning system?
    3. Will you allow CPS Energy to make short, low impact thermostat adjustments on high energy usage days?
  • If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in My Thermostat Rewards or if you would like to purchase an existing thermostat.
  • If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in My Thermostat Rewards.
  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
  • Once your eligibility is confirmed by CPS Energy, you will be enrolled in the program. You will receive an email notification on your eligibility status.
Question linkWill participating in the program negatively impact my home’s comfort?

Participating in the program allows CPS Energy to make brief, limited adjustments to your home’s thermostat during periods of peak electric demand. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason.

Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are a CPS residential customer.
  • You use your thermostat to control your central air conditioning.
  • You have (or will purchase) an approved internet-connected thermostat that is operating your cooling system.
Question linkWhich thermostats qualify for the program?

Below is the current list of qualifying thermostats.

Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart Si, ecobee Smart
Lux LUX/GEO, LUX KONO
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel
Question linkAm I allowed to opt out of demand response events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

Question linkHow do I collect the $85 incentive?

You will receive a bill credit of $85 for each of your thermostats that is accepted into the program.

Question linkWhat if I have additional questions about the program?

You can reach out to cps@energyhub.com.