ConnectedSolutions FAQ

Question linkWhat is the National Grid ConnectedSolutions program?
  • National Grid’s voluntary demand response gas program is designed to reward you for reducing your energy use during periods of peak natural gas demand.

  • Participants agree to brief, limited events which adjust their thermostats during peak natural gas demand periods from November 1 to March 31. You can anticipate at least one adjustment, and a maximum of up to 5 adjustments per winter season. Peak demand periods for adjustments typically occur on especially cold days. Adjustments will not occur on holidays.

  • National Grid residential or small business gas customers who have installed a qualifying connected thermostat controlling their natural gas furnace are eligible.

  • Participants will receive a $25 e-gift card per device after being accepted into the program and an annual $25 e-gift card per device at the end of each winter season for each subsequent year they stay enrolled and participate.

Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are a National Grid residential or small business gas customer.

  • You use your thermostat to control your natural gas furnace or boiler.

  • You have an installed, eligible internet-connected thermostat.

Enroll Now
Question linkWhat is my enrollment incentive?

Participants will receive a $25 e-gift card per device after being accepted into the program.

Question linkWhen will I receive the $25 e-gift card for enrolling in ConnectedSolutions?

You will receive your $25 e-gift card for being accepted into ConnectedSolutions within four to six weeks of being accepted into the program.

Question linkHow do I receive the $25 participation incentive?

You will receive your $25 e-gift card at the end of the season for participating, which will take effect after the second full season you stay enrolled.

Question linkWhere can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
ecobee Terms and Conditions
Emerson Sensi Terms and Conditions
Honeywell Home Terms and Conditions
Lux Terms and Conditions
Google Nest Terms and Conditions
Radio Thermostat Terms and Conditions
Question linkWhich thermostats qualify for the program?

Below is the current list of qualifying thermostats.

Provider Approved Thermostats
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart Si, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux LUX/GEO, LUX KONO
Google Nest Google Nest Thermostat, Google Nest Learning Thermostat, Google Nest Thermostat E
Radio Thermostat Filtrete 3M-50, CT30, CT50, CT80
Question linkHow do I sign up for the ConnectedSolutions program?
  • Confirm your eligibility for the ConnectedSolutions program with these three questions:
    1. Are you a National Grid residential or small business gas customer?
    2. Do you use your thermostat to control your natural gas furnace or boiler?
    3. Will you allow National Grid to make short, low impact thermostat adjustments on high energy usage days?
  • If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in the ConnectedSolutions program or if you would like to purchase a thermostat.
    1. If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the ConnectedSolutions program.
    2. Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
  • Once your eligibility is confirmed by National Grid, you will be enrolled in the program. You will receive notification on your eligibility status in your email.
Enroll Now
Question linkHow will I know that a temperature adjustment is in progress?

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

Question linkHow will my thermostat be adjusted?
  • At the start of an event, your thermostat will be automatically adjusted up to 4 degrees below the current temperature.
  • The adjustment will last no more than 4 hours and will occur between 6-10 am or 4-8 pm.
  • Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.
  • You can opt out of an event at any time from your mobile device, web browser, or thermostat.
Question linkAm I allowed to opt out of thermostat adjustment events?

Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason. Your participation is voluntary.

Question linkHow do I unenroll from the ConnectedSolutions program?

Send an email nationalgridnygas@energyhub.com requesting to end your participation in the ConnectedSolutions program. Unenrolling from the program will end your participation for all your enrolled thermostats.

Question linkWhat if I have additional questions about the program?

You can reach out to nationalgridnygas@energyhub.com.