Frequently Asked Questions

Question linkWhat is the Cape Light Compact ConnectedSolutions program?
  • Cape Light Compact’s voluntary demand response program is designed to reward you for reducing your electricity use during periods of high demand, while helping the environment and efficiency of the electricity grid.
  • Participants agree to brief, limited adjustments of their thermostats during peak electric demand periods from June 1 through September 30. You can anticipate at least one adjustment, and a maximum of 15 adjustments per summer. Peak demand periods for adjustments typically occur on especially hot days. Adjustments will not occur on holidays.
  • Cape Light Compact residential electricity customers who have installed a qualifying connected thermostat controlling their central air conditioning system are eligible.
  • Participants will receive a $25 Amazon e-gift card per device after being accepted into the program and a $20 Amazon e-gift card per device at the end of each summer season for participating.
Question linkHow does ConnectedSolutions benefit the community?

The program:

  • Supports Massachusetts’ energy reduction initiatives.
  • Helps support efficiency of the electric system by reducing peak demand.
Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are a residential or small business electric customer on Cape Cod or Martha’s Vineyard with an active Eversource account.
  • You have an installed, eligible internet-connected thermostat.
  • You use your thermostat to control your central air conditioning.
Question linkWhat is my enrollment incentive?

Participants will receive a $25 Amazon e-gift card per thermostat after being accepted into the program.

Question linkWhen will I receive the $25 Amazon e-gift card for enrolling in ConnectedSolutions?

You will receive an email with your $25 Amazon e-gift card for being accepted into ConnectedSolutions within four to six weeks of being accepted into the program.

Question linkHow do I receive the $20 annual incentive?

You will receive an email with your $20 Amazon e-gift card at the end of the summer season for participating.

Question linkWhich thermostats qualify for the program?
Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux LUX/GEO, LUX KONO
Nest Nest Learning Thermostat, Nest Thermostat E
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel
Question linkWhere can I find the Terms and Conditions?

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
Alarm.com Terms & Conditions
ecobee Terms & Conditions
Emerson Terms & Conditions
Honeywell Terms & Conditions
Lux Terms & Conditions
Nest Terms & Conditions
Radio Thermostat Company of America Terms & Conditions
Vivint Terms & Conditions
Question linkHow do I sign up for ConnectedSolutions?

Visit enrollmythermostat.com/capelightcompact.

Confirm your eligibility for ConnectedSolutions by answering these three questions:

  1. Are you a residential or small business electric customer located on Cape Cod or Martha’s Vineyard with an active Eversource account?

  2. Do you use your thermostat to control your central air conditioning?

  3. Will you allow Cape Light Compact to make short, low impact thermostat adjustments on high energy usage days?

If you answer yes to these three questions, please choose whether you have a thermostat to enroll in ConnectedSolutions or if you would like to purchase one.

  • If you have an existing thermostat, please select your thermostat among the eligible models.

  • If you do not have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated your new thermostat, come back to enroll it in ConnectedSolutions.

  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

Once your eligibility is confirmed by Cape Light Compact, you will be enrolled in the program. You will receive notification on your eligibility status in your account registered email.

Question linkHow will I know that a temperature adjustment is in progress?

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

Question linkHow will my thermostat be adjusted?
  • At the start of a peak energy event, your thermostat will be automatically adjusted up to 4 degrees above its current temperature setting.
  • The adjustment will typically last no more than 3 hours on non-holidays, and will occur between 1 p.m. and 7 p.m.
  • Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.
  • In some cases, your thermostat may be adjusted down 3 degrees from its current set point prior to an adjustment event to precool your home or business.
  • You can opt out of an event at any time from your mobile device, web browser, or thermostat. When you opt-out of the precool, you are also opting out of the temperature adjustment.
Question linkWill participating in the program compromise my comfort?

Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason. Your participation is voluntary and you will retain control of your thermostat.

Question linkAm I allowed to opt out of thermostat adjustment events?
  • Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.
  • Please be aware if you participate in fewer than 25% of the event hours during a season, Cape Light Compact may unenroll you from the program. You will not be considered to be participating in a program event if you opted out, your device was offline or was not in cooling mode at the time of the program event.
Question linkHow do I unenroll from ConnectedSolutions?

Send an email to capelightcompact@energyhub.com requesting to end your participation in ConnectedSolutions. Unenrolling from the program will end your participation for all of your enrolled thermostats.

Question linkWhat if I have additional questions about the program?

You can reach out to capelightcompact@energyhub.com.