SRP FAQ

Question linkWhat is the SRP BYOT for Business program?
  • SRP’s voluntary demand response program is designed to reward your business for reducing electricity use during periods of high demand, while helping the environment and reliability of the grid.
  • Participants agree to brief, limited conservation events which adjust their thermostats during peak electric demand periods from May 1 through October 31. You can anticipate at least one adjustment, and a maximum of up to 15 conservation events per summer. Peak demand periods for adjustments typically occur on especially hot days, but conservation events may also be called under other circumstances to reduce strain on the grid. Conservation events will not occur on holidays.
  • SRP business electric customers who have installed a qualifying connected thermostat controlling their central air
  • Participants will receive a $50 bill credit per device after being accepted into the program and a $25 bill credit per device at the end of the summer season for participating. Up to 100 devices per business will be incentivized.
Question linkHow does the SRP BYOT for Business program benefit the community?
  • By participating in the program, you are helping SRP utilize new technologies that manage energy demand during “peak hours,” which occur when energy usage dramatically increases.
  • The SRP BYOT for Business program helps reduce those peaks, and takes some of the strain off the grid during hotter, busier times of the day.
  • This can lower energy costs, with the savings passed on to SRP business customers.
Question linkHow will I know if my business is eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are an SRP business electric customer.
  • You use your thermostat to control the central air conditioning in your business.
  • You have an installed, eligible internet-connected thermostat.
Enroll Now
Question linkWhat is my enrollment incentive?

Participants will receive a $50 bill credit per thermostat after being accepted into the program within four to six weeks. Up to 100 devices per business will be incentivized.

Question linkWhen will I receive the $50 bill credit for enrolling in the program?

You will receive your $50 bill credit for being accepted into the program on either your next or following month’s electricity bill.

Question linkHow do I receive the $25 participation incentive?

You will receive your $25 bill credit at the end of the conservation event season for participating.

Question linkWhich thermostats qualify for the program?
Provider Approved Thermostats
Nest Google Nest Thermostat, Google Nest Learning Thermostat, Google Nest Thermostat E
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Question linkWhere can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
Google Nest Terms and Conditions
ecobee Terms and Conditions
Emerson Terms and Conditions
Honeywell Home Terms and Conditions
Question linkHow do I sign up for the SRP BYOT for Business program?
  • Confirm your eligibility for the program with these three questions:
    1. Are you a SRP business electric customer?
    2. Do you use your thermostat to control your central air conditioning?
    3. Will you participate in conservation events on high energy usage days?
  • If you confirm these three questions, please select the thermostat among the eligible models that you would like to enroll in the program.
  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
  • Once your eligibility is confirmed by SRP, you will be enrolled in the program. You will receive notification on your eligibility status in your email.
Enroll Now
Question linkHow will I know that a temperature adjustment is in progress?

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

Question linkHow will my thermostat be adjusted?
  • At the start of an event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature.
  • The adjustment will typically last no more than 3 hours, and will occur between 12 pm and 9 pm. Adjustments will not occur on holidays.
  • Once the adjustment event is over, your thermostat will return to its normal set point and/or schedule.
  • In some cases, your thermostat might be adjusted down up to 3 prior to an adjustment event to pre-cool your home.
  • You can opt out of an event at any time from your mobile device, web browser, or thermostat.
Question linkWill participating in the program negatively impact my comfort?

Adjustments events will only affect the temperature by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason. Your participation is voluntary.

Question linkAm I allowed to opt out of conservation events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

Question linkHow do I unenroll from the program?

Contact the to the SRP Connected Home Team by calling (602) 236-2951 7AM to 7PM to request ending your participation in the SRP BYOT for Business program. Unenrolling from the program will end your participation for all your enrolled thermostats.

Question linkWhat if I have additional questions about the program?

You can reach out to the SRP Connected Home Team by calling (602) 236-2951 7AM to 7PM.