Austin Energy FAQ

Question linkHow do I sign up for the Power Partner Thermostat Program?
  • Confirm your eligibility for the Power Partner Thermostats program with these three questions:
    1. Are you an Austin Energy residential customer?
    2. Do you use your thermostat to control your central air conditioning system?
    3. Will you allow Austin Energy to make short, low impact thermostat adjustments on high energy usage days?
  • If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in the Power Partner Thermostat program or if you would like to purchase an existing thermostat.
  • If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the Power Partner Thermostat program.
  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
  • Once your eligibility is confirmed with Austin Energy, you will be enrolled in the program. You will receive an email notification on your eligibility status.
Question linkWill participating in the program negatively impact my home’s comfort?

Participating in the program allows Austin Energy to make brief, limited adjustments to your home’s thermostat during periods of peak summer electric demand. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason.

Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications: * You are an Austin Energy customer. * You use your thermostat to control your central air conditioning. * You have (or will purchase) a qualifying internet-connected thermostat.

Question linkWhich thermostats qualify for the program?
Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell T5+ Smart Thermostat, T6 Pro Smart Thermostat, Round Smart Thermostat, Wi-Fi Smart Thermostat, Wi-Fi Smart Thermostat with Voice Control, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 7-Day Programmable Touchscreen Thermostat, Wi-Fi 9000, Wi-Fi 9000 with Voice Control, Wi-Fi Focus Pro, Wi-Fi Vision Pro
Lux LUX/GEO, LUX KONO
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel
Question linkAm I allowed to opt out of demand response events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

Question linkWhat if I have additional questions about the program?

You can reach out to austin@energyhub.com.

Question linkHow do I collect the $85 incentive?

You will receive a check for $85 per thermostat you’ve enrolled within six to eight weeks of being accepted into the program.