Austin Energy FAQ

How do I sign up for the Power Partner Thermostat program?

• Confirm your eligibility for the Power Partner Thermostats program with these three questions:
  1. Are you an Austin Energy residential customer? Homeowners, renters, and businesses may qualify.
  2. Do you use your thermostat to control your central air conditioning system?
  3. Will you allow Austin Energy to make short, low impact thermostat adjustments on high energy usage days?
• If you answered ‘Yes’ to these three questions, please choose whether you already have an internet-connected thermostat to enroll in the Power Partner Thermostat program or if you plan to purchase an existing thermostat.
• If you already have a thermostat, please select the appropriate eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated it, come back to enroll your new thermostat in the Power Partner Thermostat program.
• Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
• Austin Energy will confirm your eligibility and enroll you in the program. You will receive an email notification on your eligibility status.

Will participating in the program negatively impact my home’s comfort?

Participating in the program allows Austin Energy to make brief, limited adjustments to your building’s thermostat during periods of peak summer electric demand. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason.

How will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

• You are an Austin Energy customer.

• You use your thermostat to control your central air conditioning.

• You have (or will purchase) a qualifying internet-connected thermostat.

Enroll Now

Which thermostats qualify for the program?

Provider	Approved Thermostats
Alarm.com	Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat
Emerson	Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home	Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux	LUX/GEO, LUX KONO
Google Nest	Google Nest Thermostat, Google Nest Learning Thermostat, Google Nest Thermostat E
Vivint	Radio Thermostat CT100 with Vivint Go!Control Panel

Where can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider	Terms and Conditions
Alarm.com	Terms and Conditions
Emerson	Terms and Conditions
Honeywell Home	Terms and Conditions
Lux	Terms and Conditions
Google Nest	Terms and Conditions
Vivint	Terms and Conditions

Am I allowed to opt out of community energy events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

Does opting out of the pre-cool opt me out of the community energy event?

Yes, when you opt out of the pre-cool, you are also opting out of the community energy event.

What if I have additional questions about the program?

You can reach out to AEpowerpartner@austinenergy.com.

How do I collect the enrollment incentive?

You will receive a bill credit for $85 per thermostat you’ve enrolled within six to eight weeks of being accepted into the program.