Austin Energy FAQ

Question linkHow do I sign up for the Power Partner Thermostat Program?
  • Confirm your eligibility for the Power Partner Thermostats program with these three questions:
    1. Are you an Austin Energy residential customer?
    2. Do you use your thermostat to control your central air conditioning system?
    3. Will you allow Austin Energy to make short, low impact thermostat adjustments on high energy usage days?
  • If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in the Power Partner Thermostat program or if you would like to purchase an existing thermostat.
  • If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the Power Partner Thermostat program.
  • Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.
  • Once your eligibility is confirmed with Austin Energy, you will be enrolled in the program. You will receive an email notification on your eligibility status.
Question linkWill participating in the program negatively impact my home’s comfort?

Participating in the program allows Austin Energy to make brief, limited adjustments to your home’s thermostat during periods of peak summer electric demand. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason.

Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are an Austin Energy customer.

  • You use your thermostat to control your central air conditioning.

  • You have (or will purchase) a qualifying internet-connected thermostat.

Question linkWhich thermostats qualify for the program?
Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux LUX/GEO, LUX KONO
Nest Nest Thermostat, Nest Learning Thermostat, Nest Thermostat E
Radio Thermostat Filtrete 3M-50, CT30, CT50, CT80
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel
Question linkWhere can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
Alarm.com Terms and Conditions
Emerson Terms and Conditions
Honeywell Home Terms and Conditions
Lux Terms and Conditions
Nest Terms and Conditions
Radio Thermostat Terms and Conditions
Vivint Terms and Conditions
Question linkAm I allowed to opt out of demand response events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

Question linkDoes opting out of the pre-cool opt me out of the demand response event?

Yes, when you opt out of the pre-cool, you are also opting out of the demand response event.

Question linkWhat if I have additional questions about the program?

You can reach out to austin@energyhub.com.

Question linkHow do I collect the $85 incentive?

You will receive a bill credit for $85 per thermostat you’ve enrolled within six to eight weeks of being accepted into the program.

The $130 enrollment offer was only valid from November 27, 2020 through January 31, 2021. If you enroll February 1, 2021 or later you will receive the standard enrollment offer of $85 per enrolled thermostat.