APS Cool Rewards FAQ

Question linkWhat is the APS Cool Rewards program?

APS’s Cool Rewards program is designed to reward you for reducing your energy use during peak periods.

Question linkHow does the APS Cool Rewards program work?
  • Participants agree to allow us to raise your thermostat by up to 2 degrees during Cool Rewards events, which occur in on-peak hours between June 1 and September 30. There will never be more than 20 Cool Rewards events per summer and each will last up to two hours.
  • For enrolling, participants will receive a one-time $25 bill credit per thermostat after initial enrollment and acceptance into the program.
  • Participants will automatically receive a $25 participation bill credit per thermostat annually for being enrolled in the program.
  • Participants who enroll during the Cool Rewards event season (June 1 through September 30) will receive the $25 participation bill credit in the current season. Those who enroll after the event season (October 1 through May 30) will receive the $25 participation bill credit during the next event season in June. Thereafter, participants will receive the participation bill credits annually in June, as long as the program is available.
Question linkHow will I know if I am eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  • You are an APS residential customer.
  • You use your thermostat to control your central air conditioning.
  • You have an installed, eligible internet-connected thermostat.
Question linkWhat is my enrollment incentive?

You will receive a $25 bill credit per thermostat after being accepted into the program, on either your next or following month’s electricity bill.

Question linkWhich thermostats qualify for the program?
Provider Approved Thermostats  
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat  
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart Si, ecobee Smart  
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat  
Honeywell T5+ Smart Thermostat, T6 Pro Smart Thermostat, Round Smart Thermostat, Wi-Fi Smart Thermostat, Wi-Fi Smart Thermostat with Voice Control, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 7-Day Programmable Touchscreen Thermostat, Wi-Fi 9000, Wi-Fi 9000 with Voice Control, Wi-Fi Focus Pro, Wi-Fi Vision Pro  
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80  
Vivint Radio Thermostat CT100 with Vivint Go!Control Panel  
Question linkHow do I sign up for APS Cool Rewards?

Confirm your interest and eligibility for participating in the APS Cool Rewards program with these three questions:

  • Are you an APS residential customer?
  • Do you use your eligible thermostat to control your central air conditioning?
  • Will you allow APS to adjust your thermostat on high-energy usage days?

If you confirm these three questions, please choose whether you have an existing internet-connected thermostat to enroll in the APS Cool Rewards program or if you would like to purchase a new eligible thermostat.

  1. If you have an existing thermostat, please select your thermostat among the eligible models.
  2. If you do not have an existing eligible thermostat, please choose a model that is best for you, purchase it from your preferred retailer, install it in your home and register it with the manufacturer. Once you have installed and registered your new thermostat come back to enroll your thermostat in the APS Cool Rewards program.
  3. Click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

Once your eligibility is confirmed by APS, you will be enrolled in the program. You will receive notification on your eligibility status via email.

Question linkHow will I know that a Cool Rewards event is in progress?

Depending on your thermostat provider, you will receive an email or notifications in your web or mobile application.

Question linkDuring a Cool Rewards event, how will my thermostat be adjusted?
  • At the start of an event, your thermostat will be automatically adjusted up to 2 degrees above the current temperature.
  • Each event will typically last no more than 2 hours, and will occur between 3 p.m. and 8 p.m. Adjustments typically will not occur on holidays.
  • Once the event is over, your thermostat will return to its normal set point and/or schedule.
  • In some cases, your thermostat will be adjusted down 3 degrees prior to 3 p.m. to pre-cool your home.
  • You can opt out of the Cool Rewards events at any time from your mobile device, web browser or thermostat.
Question linkWill participating in the program negatively impact my comfort?

Cool Rewards events will only affect the temperature by a few degrees, with minimal impact on comfort.

Question linkAm I allowed to opt out of the Cool Rewards events?

Yes. At any time during an event, you can opt out of the Cool Rewards events at any time from your mobile device, web browser or thermostat.

Question linkWhat is the APS Smart Thermostat program?
  • When you register an approved smart thermostat in the APS service area, you may be eligible for an APS $30 rebate.
  • To be eligible, a customer must meet the following requirements:
    1. You must be a residential APS customer.
    2. Thermostat must be installed in your home in the APS service territory.
    3. Thermostat must be connected to the internet and registered online with the manufacturer.
    4. Thermostat must be new. Refurbished or used smart thermostats are not eligible. Thermostat must have been purchased and activated after August 5, 2016.
    5. Rebate amounts are limited to one thermostat per AC system (up to 5 systems per residential home).
  • How to apply:
    1. Purchase any new smart thermostat from the approved list.
    2. Install and register your thermostat following the manufacturer’s instructions.
    3. Apply here and follow the instructions.
    4. Allow 5-6 weeks to receive your rebate check in the mail.
  • If you have additional questions about the APS Smart Thermostat program, please click here
Question linkCan I participate in both the APS Smart Thermostat and the APS Cool Rewards program?
  • If you enroll in the APS Cool Rewards program with a new, approved smart thermostats, you will be automatically eligible for the APS Smart Thermostat program. You will not be eligible if you are already participating in the APS Smart Thermostat program.
  • You can also choose to only apply to the APS Smart Thermostat program (please click here). If you have additional questions about the APS Smart Thermostat program, please click here.
Question linkHow do I unenroll from the APS Cool Rewards program?
  • Send an email to aps@energyhub.com requesting to end your participation in the APS Cool Rewards program.
  • Un-enrolling from the program will end your participation for all of your enrolled thermostats.
Question linkWho can I contact if I have additional questions about the program?

Please email us at aps@energyhub.com.