PSO FAQ

Question linkWhat is PSO’s Power Hours program?
  • PSO’s Power Hours program is a voluntary Direct Load Control (DLC) program for PSO residential electric customers who have eligible smart thermostats connected to their central air conditioning.
  • When summer temperatures climb, demand for electricity increases and can cause strain on the grid. PSO’s Power Hours program is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.
  • Participants agree to brief adjustments of 4 degrees or less to their thermostats during peak electric demand periods from June 1 through September 30. Adjustments to your thermostat typically last no more than four hours and will not occur on weekends or holidays, except in the event of a system emergency.
  • Participants will receive a one-time $50 e-gift card per device (up to four devices per household) after successfully enrolling in the program. In addition, participants will receive a $25 e-gift card for each enrolled device each year following the conclusion of the Power Hours season.
Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must:

  • Be a PSO residential electric customer with the electric service in your name.
  • Use an eligible internet-connected smart thermostat to control your central air conditioning.
  • Allow PSO to make brief, small thermostat adjustments during Peak Events on high energy demand days.
Question linkWhat is my enrollment incentive?

You will receive a one-time $50 e-gift card per device after successfully enrolling in the Power Hours program (up to four devices).

Question linkWhen will I receive the $50 e-gift card for enrolling in the Power Hours program?

You will receive your $50 e-gift card within 60 days of being accepted into the program. The $50 e-gift card will be sent to the email address used to register your smart thermostat.

Question linkI’m an existing Power Hours customer. How will my participation incentive be different in the coming Power Hours season?

Beginning in the 2022 season, you’ll be receiving a $25 e-gift card per participating thermostat at the end of the summer season, instead of PSO bill credits.

Question linkHow do I receive the $25 e-gift card annual participation incentive?

You will receive one $25 e-gift card per device following the conclusion of each Power Hours season. The $25 e-gift card will be sent to the email address used to register your smart thermostat.

Question linkWhich thermostats qualify for the Power Hours program?
Provider Approved Thermostats
Alarm.com Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux LUX/GEO, LUX KONO
Google Nest Google Nest Thermostat, Google Nest Learning Thermostat, Google Nest Thermostat E
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80
Question linkWhere can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
Alarm.com Terms & Conditions
ecobee Terms & Conditions
Emerson Terms & Conditions
Honeywell Home Terms & Conditions
Lux Terms & Conditions
Google Nest Terms & Conditions
Radio Thermostat Terms & Conditions
Vivint Terms & Conditions
Question linkHow do I sign up for PSO’s Power Hours program?

Confirm your eligibility for the program by answering these three questions:

  1. Are you a PSO residential electric customer with electric service in your name?
  2. Do you use an eligible, internet-connected thermostat to control your central air conditioning?
  3. Will you allow the program to make brief, small thermostat adjustments during Peak Events on high energy demand days or in the event of a system emergency?

If you answered yes to these three questions, please choose whether you have a thermostat to enroll in PSO’s program or if you would like to purchase a new, qualifying thermostat.

  • If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.
  • If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the program.

Once your eligibility is confirmed by PSO, you will be enrolled in the program. You will receive notification on your enrollment status via email using the address provided in your account registration.

Question linkCan I sign up for the Power Hours program if I’m already enrolled in PSO’s Time-of-Day (TOD) rate option as well?

Yes, you are eligible to participate in the Power Hours DLC program and TOD rate options at the same time.

Question linkHow will I know that a Peak Event has been called and a temperature adjustment is in progress?

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

Question linkHow will my thermostat be adjusted?
  • At the start of a Peak Event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.
  • The Peak Event will typically last less than four hours on non-holiday weekday afternoons. Once the event is over, your thermostat will return to its normal setting.
Question linkWill participating in the Power Hours program compromise my comfort?

Your thermostat will be adjusted by 4 degrees or less in order to reduce the high-energy demand with minimal impact on your comfort. Your participation is voluntary and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Question linkAm I allowed to opt out of thermostat adjustment during Peak Events?

Yes. During a Peak Event, you can opt out from your thermostat, mobile device or web app.

Question linkWhat should I do if I no longer want to participate in the Power Hours program?

Send an email to AEP-PSOPowerHours@energyhub.com, requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the annual participation incentive.

Question linkWhat if I have additional questions about the Power Hours program?

Please email AEP-PSOPowerHours@energyhub.com